AMC Stubs
Gift Wrapping and Messaging
Personalization Policy
Shipping, Order Tracking and Delivery Information
- What should I do if my order is being returned to sender?
- What is your general shipping policy?
- Where do you ship from?
- Do you ship internationally?
- I live out of the country, but have a U.S. Military address, can you ship it to me?
- Can you ship to a PO BOX?
Returns and Exchanges
- Can I return my order?
- Can I exchange items in my order?
- The item I purchased arrived damaged. What can I do?
- I received the wrong item, what can I do?
- Why can’t I return a personalized item?
- Can I return an item I bought where the proceeds go towards a charitable cause?
General Questions
- How can I get in touch with AMC Theatres | The Shop regarding upcoming releases?
- How can I reach out to Customer Service regarding my order?
- How long does it take for customer service to respond to my ticket?
- What are your customer service hours?
- How can I unsubscribe from your marketing emails?
- What is your privacy policy?
Ordering Information
- What is the ordering process for your store?
- How can I place my order?
- Why are there different time frames for processing and shipping?
- I want to purchase an item that is out of stock. Can this be done?
- I got a back-in-stock email, but it sold out again. Can I still buy it?
- I ordered a 100% cotton shirt and received a 90% cotton, 10% polyester shirt. Did I get the wrong item?
Cancellations and Changes
- I just placed my order, can I cancel it?
- I ordered the wrong size/color/quantity! Can you please update this for me?
- I need to add an extra item to my order. Can you update this for me?
- Can I change the address on my order after it has been submitted?
- How can I update my address if a shipping label has been created?
Payment Information
Coupon Codes and Discounts
- How can I apply a coupon or discount code to my order?
- I forgot to include my discount code when I placed my order. Can you add this code for me?
- My coupon code didn’t apply to all items in my order!
- Can I use multiple discount codes in my order?
- I signed up for the newsletter but I never received my 15% off coupon.
- Do you offer discounts for veterans or active military?