General

AMC Stubs

• Are accounts on AMC Theatres | The Shop linked to AMC Stubs accounts?

Gift Wrapping and Messaging

• Can I send my order as a gift to a different recipient?
• Can I include a gift message on my order?
• Can I have special gift wrapping for my order?
• Will the pricing, discount, or payment information be displayed on the package sent to the recipient?
• Can the recipient return an order sent as a gift?

Personalization Policy

• Personalized items policy

Shipping, Order Tracking and Delivery Information

• What is your general shipping policy?
• Where do you ship from?
• Do you ship internationally?
• I live out of the country, but have a U.S. Military address, can you ship it to me?
• Can you ship to a PO BOX?
• I don’t like a certain postal carrier and want you to use a different carrier, is that possible?

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Returns and Exchanges

• Can I return my order?
• Can I exchange items in my order?
• The item I purchased arrived damaged. What can I do?
• I received the wrong item, what can I do?
• Why can’t I return a personalized item?
• Can I return an item I bought where the proceeds go towards a charitable cause?

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General Questions

• What does "pre-order" mean?
• What is a business day?
• What are your customer service hours?
• How can I reach out to Customer Service regarding my order?
• How long does it take for customer service to respond to my ticket?
• How can I get in touch with AMC Theatres | The Shop regarding upcoming releases?

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Ordering Information

• What is the ordering process for your store?
• How can I place my order?
• Why are there different time frames for processing and shipping?
• I want to purchase an item that is out of stock. Can this be done?
• I got a back-in-stock email, but it sold out again. Can I still buy it?
• I ordered a 100% cotton shirt and received a 90% cotton, 10% polyester shirt. Did I get the wrong item?

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Cancellations and Changes

• I just placed my order, can I cancel it?
• I ordered the wrong size/color/quantity! Can you please update this for me?
• I need to add an extra item to my order. Can you update this for me?
• Can I change the address on my order after it has been submitted?
• How can I update my address if a shipping label has been created?

Payment Information

• What methods of payments do you accept?
• I want to place an order with a tax exemption or for a tax-exempt organization.
• I was charged sales tax and my state doesn’t have sales tax.

Coupon Codes and Discounts

• How can I apply a coupon or discount code to my order?
• I forgot to include my discount code when I placed my order. Can you add this code for me?
• My coupon code didn’t apply to all items in my order!
• Can I use multiple discount codes in my order?
• I signed up for the newsletter but I never received my 15% off coupon.
• Do you offer discounts for veterans or active military?

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