General

AMC Stubs

• Are accounts on AMC Theatres | The Shop linked to AMC Stubs accounts?

Gift Wrapping and Messaging

• Will the pricing, discount, or payment information be displayed on the package sent to the recipient?
• Can the recipient return an order sent as a gift?
• Can I have special gift wrapping for my order?
• Can I include a gift message on my order?
• Can I send my order as a gift to a different recipient?

Personalization Policy

• Personalized items policy

Shipping, Order Tracking and Delivery Information

• When will I receive my item?
• What is your general shipping policy?
• I was charged a fee because I used a forwarding service to ship my packages. Who is responsible for that fee?
• I don’t like a certain postal carrier and want you to use a different carrier, is that possible?
• Can you ship to a PO BOX?
• I live out of the country, but have a U.S. Military address, can you ship it to me?

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Returns and Exchanges

• The item I purchased arrived damaged. What can I do?
• I received the wrong item, what can I do?
• Can I exchange items in my order?
• Can I use my own shipping label?
• I don’t have a printer at home. How do I print my return label?
• Do I have to pay for the return shipping label?

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General Questions

• How can I get in touch with AMC Theatres | The Shop regarding upcoming releases?
• What does Pre Order mean?
• What are your customer service hours?
• What is a business day?
• I would like to receive a donation for a charitable event I am hosting. Can you provide a donation?
• How can I unsubscribe from your marketing emails?

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Ordering Information

• I ordered a 100% cotton shirt and received a 90% cotton, 10% polyester shirt. Did I get the wrong item?
• I received a notification that an item was back in stock, but when I went to purchase it, it was sold out again. Can I still purchase this?
• Why was my order canceled?
• I want to purchase an item that is out of stock. Can this be done?
• How can I place my order?
• Why are there different time frames for processing and shipping?

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Cancellations and Changes

• I need to add an extra item to my order. Can you update this for me?
• I ordered the wrong size/color/quantity! Can you please update this for me?
• How can I update my address if a shipping label has been created?
• Can I change the address on my order after it has been submitted?
• I just placed my order, can I cancel it?

Payment Information

• I want to place an order with a tax exemption or for a tax-exempt organization.
• I was charged sales tax and my state doesn’t have sales tax.
• What methods of payments do you accept?

Coupon Codes and Discounts

• Do you match competitors’ prices?
• My order should qualify for FREE SHIPPING, why was I charged?
• I forgot to include my discount code when I placed my order. Can you add this code for me?
• Can I use multiple discount codes in my order?
• My coupon code didn’t apply to all items in my order!
• How can I apply a coupon or discount code to my order?

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